Frequently Asked Questions
Q: What are the box office hours?
A: The main box office, located at the Miller High Life Theatre at 500 West Kilbourn Avenue, is open 12:00 p.m. – 4:00 p.m. on Saturdays and will also open at 12:00 p.m. on show days unless otherwise stated. The UW-Milwaukee Panther Arena box office, located at 400 West Kilbourn Avenue, is open on event days only beginning two hours prior to event start time. For more information, please email boxoffice@wcd.org or call 414.908.6035.
Q: Can I purchase tickets over the phone?
A: Regular tickets are sold at Ticketmaster.com or in person only. For assistance with a group sale or ADA seating, please call 414-908-6035.
Q: What is the bag policy?
A: Guests attending public ticketed events at the UW-Milwaukee Panther Arena are permitted to bring a 12″ x 6″ x 12″ or smaller clear stadium bag, gallon-sized clear zip bag, a wristlet measuring 4″x6″x1″, or a diaper bags or medical bag, which will be searched. For public ticketed events at the Miller High Life Theatre, backpacks and oversized purses and bags are not permitted. All other bags are subject to search. Most private events have their own bag policy; refer to the event page or social media for updated details.
Q: Are credit cards accepted?
A: The venues of the WCD are cashless. Credit and debit cards are accepted at concession stands, the Team Store and the Box Office.
Q: Where is Will Call?
A: Will Call for all events except Milwaukee Admirals games is located at the box office for each venue. For the Milwaukee Admirals games, will call is located on the west side of the arena ticketing lobby.
Q: Do you have “rush” or discounted day-of-show tickets?
A: That depends on the show and its promoter. Follow our social media pages for updates.
Q: Do you have a coat check/bag check or a restaurant?
A: Coat check and refreshments are available on an event-by-event basis; reach out at our social media pages or by checking individual event listings. Neither lockers nor bag checks are provided. See our list of prohibited items.
Q: Do you have a lost and found?
A: All lost items are returned to our Public Safety Office at 750 N. 6th St., or call at 414-908-6165.
Q: Is this the old MECCA?
A: Yes. The UW-M Panther Arena was called the MECCA Arena, and the Miller High Life Theatre was the MECCA Auditorium, from 1978 to 1995. The MECCA Convention Hall, however, was demolished to make way for the new Wisconsin Center (now Baird Center) in 1999. Learn more about our history.
Q: Where can I find information on board meetings?
A: Wisconsin Center District Board of Directors meeting agendas are posted at the WCD Newsroom 24 hours before each meeting.
Q: For the hearing impaired, what listening devices/systems are available?
A: The Miller High Life Theatre is equipped with assistive listening devices that can be checked out at our Guest Services desk.
Q: Do you have adult changing tables or conveniences for nursing mothers?
A: There is an adult changing table located in the UWM Panther Arena; see our guest service members for location and access. For nursing and pumping mothers, Mamava Pods are located in the annex between the Miller High Life Theatre and the UWM Panther Arena, as well as on the ground floor of Baird Center. Access instructions are printed on the door, and can also be found on the Mamava app.
Q: What’s the Wi-Fi password/do you have free Wi-Fi?
A: Our facilities have Wi-Fi. When available, it will be listed as “WCD FREE” in your device’s network listing.
Q: Do you have a smoking area?
A: We are part of a smoke and tobacco-free neighborhood; smoking, vaping, and tobacco products are prohibited on our premises including sidewalks, docks, and the parking lot. No re-entry is permitted at most ticketed events.
Q: Can we bring in our own food or beverages?
A: Food and beverage carry-ins are prohibited.
Q: What is the age for shows?
A: Most of our public events are open to all ages. The specific event listing will indicate details such as if age restrictions apply, or when tickets are required for our youngest patrons.
Q: Can I bring a camera or take pictures?
A: Camera policies vary by event. In most cases, photography with smartphones and pocket cameras is acceptable, but SLRs, long lenses, video cameras and professional equipment are almost always prohibited. In some cases, photography of any kind is strictly prohibited. Please refer to the event page or social media for updated details.
Q: Does parking come with my registration or ticket?
A: Due to the construction of the expansion of Baird Center, the surface lot between Wells and Kilbourn Avenues will not be available. Ample downtown parking can be found at SpotHero.com
Q: Can I hold MY event here?
A: Yes! Visit Book Your Event.
Q: How do I become a vendor?
A: To display and/or sell your company’s products and services at a trade show or public expo, you must rent booth space from the event management; visit the specific event’s official website for more information. To learn more about providing concessions at events, or about contracting to provide products and services at our facilities, visit RFPs and Business Opportunities..
Q: Is the skywalk open?
A: The Hilton skywalk is only open to the public if there is a public event in the Baird Center that is affiliated with The Hilton. For private events, if the majority of the attendees are staying at the Hilton, the skywalk will be open.
Q: Where are the AED devices located?