Frequently Asked Questions


Coronavirus updates


Q:   Is this the old MECCA?

A:    Yes! The UW-M Panther Arena was called the MECCA Arena, and the Miller High Life Theatre was the MECCA Auditorium, from 1978 to 1995. The MECCA Convention Hall, however, was demolished to make way for the new Wisconsin Center in 1999. Learn more about our history.

Q:   What are the box office hours?

A:    Due to COVID-19 precautions, our box office is not open for in-person sales or refunds. For more information please send an email to, or call 414.908.6035, Monday-Friday, 10AM-5PM.

Under normal conditions, the Miller High Life Theatre box office is open 10AM-5PM Monday-Friday, and 10AM-2PM between Memorial Day and Labor Day, with extended hours on show days.

Q:   Can I purchase tickets over the phone?

A:    Regular tickets are sold at or in person only. For assistance with a group sale or ADA seating, please call 414-908-6035.

Q:   How much are tickets?

A:   Ticket prices vary by event; details can be found in individual event listings.

Q:   Do you have “rush” or discounted day-of-show tickets?

A:    That depends on the show and its promoter. Follow our social media pages for updates.

Q:    Where is Will Call?

A:   Will Call for all events except Milwaukee Admirals games is located at the box office for each venue. For the Milwaukee Admirals games, will call is located on the west side of the arena ticketing lobby.

Q:   Do you sell tickets for events not in your buildings? 

A:    We do not. Ticketmaster no longer offers remote outlets.

Q:   Do you have a coat check/bag check or a restaurant?

A:   Coat check and refreshments are available on an event-by-event basis; reach out at our social media pages or by checking individual event listings. Bag checks are conducted at every public event; see our list of prohibited items.

Q:   Where can I find information on board meetings?

A:    Wisconsin Center District Board of Directors meeting agendas are posted at the WCD Newsroom 24 hours before each meeting.

Q:   Do you have a lost and found?

A:   All lost items are returned to our Public Safety Office at 750 N. 6th St., or call at 414-908-6165.

Q:   For the hearing impaired, what listening devices/systems are available?

A:   The Miller High Life Theatre is equipped with assistive listening devices that can be checked out at our Guest Services desk.

Q:   Do you have adult changing tables or conveniences for nursing mothers?

A:   There is an adult changing table located in the UWM Panther Arena; see our guest service members for location and access. For nursing and pumping mothers, Mamava Pods are located in the annex between the Miller High Life Theatre and the UWM Panther Arena, as well as on the ground floor of the Wisconsin Center. Access instructions are printed on the door, and can also be found on the Mamava app.

Q:   What’s the Wi-Fi password/do you have free Wi-Fi?

A:   All WCD facilities have Wi-Fi. When available, it will be listed as “WCD FREE” in your device’s network listing.

Q:   Do you have a dress code?

A:    Occasionally events set expectations for attire. Please check the specific listing of your event for any notable details.

Q:   Do you have a smoking area?

A:    We are a smoke and tobacco-free neighborhood; smoking, vaping, and tobacco products are prohibited on our premises including sidewalks, docks, and the parking lot. No re-entry is permitted at most ticketed events.

Q:   Can we bring in our own food or beverages?

A:    Food and beverage carry-ins are prohibited.

Q:   What is the age for shows?

A:    Most of our public events are open to all ages. The specific event listing will indicate details such as if age restrictions apply, or when tickets are required for our youngest patrons.

Q:   Can I bring a camera or take pictures?

A:    Camera policies vary by event. In most cases, photography with smartphones and pocket cameras is acceptable, but SLRs, long lenses, video cameras and professional equipment are almost always prohibited. In some cases, photography of any kind is strictly prohibited. WCD will always try to inform guests in advance of any special restrictions.

Q:   Does parking come with my registration or ticket?

A:    If you have purchased a ticket to a public event, parking is not included. Parking may be included in private events, so please consult your registration materials. The WCD lot is public and accessible via Wells Street between Vel R. Phillips Avenue and 6th Street. Ample downtown parking can be found at

Q:   Can I hold MY event here?

A:    Yes! Our buildings are public and anyone can rent space in them, subject to certain legal and financial thresholds. For booking information visit Book Your Event.

Q:   How do I become a vendor?

A:    To display and/or sell your company’s products and services at a trade show or public expo, you must rent booth space from the event management; visit the specific event’s official website for more information. To learn more about providing concessions at events, or about contracting to provide products and services at our facilities, visit RFPs and Business Opportunities..

Q:   Is the skywalk open?

A:   The skywalks are only open to the public if there is a public event in the Wisconsin Center that is affiliated with the adjoining hotels. For private events, if the majority of the attendees are staying at either the Hilton or the Hyatt the skywalks will be open.